Heuristic Violation (problem & cause)

Solution

1. [H1 Visibility] (Severity 2)

When choosing a selection in the UI, it does not always show what has been selected (i.e. becoming bold/different color).

During implementation, ensure selection feedback is a part of prototype.

2. [H1 Visibility] (Severity 2)

Some screens do not have breadcrumb trail that shows current location in browse menus.

Ensure breadcrumbs are visible on all screens.

3. [H4 User Control] (Severity 2)

Tab menus for Home/Search/Browse/Site Guide not available on search screens (basic and advanced)

Include tab menus on all screens to allow users ability to start over.

4. [H4 Consistency] (Severity 3)

Some wording on endgame screens (i.e. ID) could be spelled out to eliminate any potential confusion.

Look at in testing.  Plan on spelling out abbreviated names.

5. [H4 Consistency] (Severity 3)

Admin screens do not have same look as search/browse screens. More complex functionality may prevent easy fix, but worth looking at.

Analyze options for making admin screens look/feel the same as others.

6. [H4 Consistency] (Severity 3)

Initial screens do not have the same menu options in the upper right portion of the screen (i.e. admin/contacts/faq/help)

Include on initial screens for consistency.

7. [H4 Match to real world] (Severity 3)

Terminology in some categories is difficult to understand. Due in part to USCG-unique terminology. Might be able to include examples to make more clear.

Conduct card-sorting where needed. Include more widely know words or parenthetical examples to clarify.